Helpdesk Engineer, Hedge Fund

Boston, MA · Job # 8150LK

We are working with a hedge fund in the Boston, MA area that is looking to for a Helpdesk Engineer for its I.T. team.  This is a great opportunity for an early career technical candidate who has some work experience and is ready for that next challenge. 

Job Description:

  • Provide support for core application issues and end user support
  • Responsible for providing technical assistance and support to employees with hardware or software related issues
  • Support the firm’s PCs, printers, and related equipment.
  • Remotely accessing hardware or software to rectify problems
  • Direct unresolved issues to the next level of support
  • Provide accurate information on IT products or services
  • Record events, problems, and their resolution in logs

Job Requirements:

  • 2-4 years of work experience in I.T.  This could be professional experience working for a company and/or an I.T. lab in college
  • Professional and courteous attitude with a focus on client service
  • Strong organizational and time management skills
  • An orientation towards detail and general problem-solving abilities
  • Microsoft MCSA, Cisco CCNA, A+ Certifications a strong plus
  • Experience with building user workstations/laptops; resolving user printer problems
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