Vice President Services - Build Your Own Team From Ground Up

Boston, MA · Job # 8313LK

We are pleased to be assisting a growing SaaS company in the heart of Boston as it is quickly entering its next stage of hyper-growth.  Due to customer demand, our client wants to hire its first Vice President of Services to report into the company’s CEO.

Job Overview:

As the Vice President of Services, your primary goal is to build a world-class client services and customer success team.  You are an entrepreneur at heart and love working with customers!  In this role, you will:

  • Create and implement the vision for a client services organization
  • Develop, implement and manage a client services program that is scalable, predictable, and measurable; Own customer retention and growth metrics
  • Ensure customers are successful using the company’s products through an onboarding process that is personalized, efficient, and agile
  • Implement repeatable guidelines for delivering client value, and train a highly capable team to follow and customize them as situations dictate
  • Develop a rich set of client services assets to enrich and codify a predictable and successful customer lifetime experience
  • Personally manage and grow strategic clients. Lead, and continue learning, by example

Requirements:

  • BA/BS degree; graduate degree highly desirable
  • 10+ years of success building and leading client services teams in a high-growth startup
  • Knowledge of data/analytics products, tools and services, and their business applications and benefits
  • Comfortable with a fast-paced, entrepreneurial work environment
  • A leader with a customer-first attitude
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