Vice President of Global Client Service, Luxury Brand

Boston, MA · Job # 8265LK

We are working with a high end consumer brand that is building out its presence in Boston, MA.  They are creating a new role for a Vice President of Global Client Services reporting into the CEO. 

Job Overview:

In this role, you will use your experience and vision to build a state of the art client services function. Your group’s mission will be to create and maintain high-end service for a clientele that is accustomed to the very best of everything.  Through experience, savvy, and technology your team will deliver a level of world class service. 

Primary Job Responsibilities:

  • Client service: Clients are high net worth individuals.  Responsible for high touch client service operations. Ensure that clients are delighted with every interaction.
  • Team operations: Build, or assess and acquire, processes, procedures and technology assets to run client management. 
  • Strategize and Implement: Devise the right metrics to track the satisfaction and business expansion of clients as well as the satisfaction and career growth of members of your team.
  • Technology: Determine build vs. buy decisions on the correct technology that clients want to interact with your client services team. 


  • 10+ years of experience overseeing both managers and individual contributors 
  • BA/BS degree.  MBA nice to have
  • Proven experience managing a high-end, high-volume, high-touch customer service organization in a transactional customer service environment 
  • Proven ability to lead a large and multifaceted department 
  • Comfortable engaging and interacting with C-level individuals and influencers 
  • History of achieving customer service scores far above average and CSR turnover rates far below average 
  • Proven affinities for people, measurement, and technology – balanced equally 
  • Evidence that you’re incredibly helpful and passionate about clients and service 
  • Willing to take the next step in an already impressive career 
Apply For this Position
Create an Account

Track your jobs and take advantage of one click applying by creating an account.

Register Now
Let Us Search

Want us to do the work for you? Submit your resume and we'll find a job that's a perfect match for you!

Submit Resume