Solutions Architect - Customer Engagement Offering

Burlington, MA · Job # 8411RK

Are you passionate about Customer Success?

Is it time for you to take the next step in your career as a highly visible and vital member of a Customer Success team?

Your Next Step Opportunity:

  • Oversee technical aspects of deployment, integration and configuration of enterprise SaaS offering
  • Validate product configuration options with the customer
  • Work with the customer to map data fields from their systems to our data spec for batch process of data
  • Work with a project manager to document the Technical solution, including specification of all aspects of deployment including data mapping, data integration, single sign on, widgets, APIs, configuration, and new feature specification
  • Perform feature gap analysis between our existing shipping product and customer requirements
  • Understand and document security needs
  • Document and manage technical change requests
  • Participate on weekly calls with core project team, IT team, and business teams
  • Manage open items and issues and work to resolve them

Your Skills/Experience:

  • 3-5 years as technical project manager and/or solutions architect for large enterprise deployments, ideally SaaS B2B enterprise applications
  • Minimal travel
  • Knowledge of SQL and understanding of how database tables relate to each other in a business sense
  • Knowledge of system integration - Data (required), SSO, Widgets, APIs
  • Experience working with multiple disciplines, both internally and externally – clients, engineering and product management teams.
  • Excellent attention to detail and skills with Word, Excel, Powerpoint, MS Project, Google docs, Google Sheets
  • Experience with Splunk, JIRA a plus
  • Professional and credible resource for customers
  • Foundation in Computer Science or similar and/or related technical work experience
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