Senior Technical Support Specialist

Job Overview:

Grow your career to the next level! Your previous Technical Support experience from a law firm will be highly valued and rewarded with opportunities to recommend and guide technology, client service and training improvements to maximize clients’ satisfaction.

Your Mission:

Identify opportunities to enhance the clients’ experience with the firm’s technology.
Collaborate with IT leadership to identify and facilitate prioritization and decision-making processes.
Instill a team culture that encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the firm.
Provide the highest level of client support and problem resolution for hardware and software applications in office and remotely.
Take the initiative to learn about current and newly released applications.
Set up and deliver hardware and audio-visual requests within the conference meeting rooms.
Ensure all office-integrated conference rooms are kept in appropriate working order.
Manage IT hardware assets.
Provide extra hours of availability to assist with client serve delivery, system maintenance, and projects as needed.

Experience/Expertise You Bring:

3+ years of IT support experience within a law firm or similar environment.
Highly attentive and client-centric approach to swift problem resolution.
Ability to quickly assess problems, plan technical solutions with competing deadlines, requiring prioritization and accurate communication of service expectations to clients.
Working knowledge of applications and technologies such as DMS, Microsoft Windows 10/11, Microsoft 365, Citrix, popular web conferencing software, and enterprise service management experience.
Knowledge and support of various mobile devices and platforms.
Knowledge of desktop/laptop deployment methods using an image deployment tool.
Knowledge of AV/Video Conference room setups and support.
Experience with Virtual Meeting platforms such as Zoom, WebEx, MS Teams or similar.