Senior Field Applications Engineer

Boston, MA · Job # 8880BK

Job Overview:

 

Are you ready to begin traveling again? While this role is based in Boston and you will be in the office 1-2 days a week, you must be able to visit client sites of a fortune 100 company.

This role will be focused on working with existing and new customers deploying, troubleshooting and evaluating our client’s {hardware, software} product lines. You will be on the ground-floor of a growing support organization in an emerging industry destined to be a critical component of the evolving Internet-of-Things. Travel to customer sites ranges from moderate, to heavy, at times.  You will be in a unique position to work with Fortune 100 customers from “Day 1”.

 

  • You willassist customers in designing, deploying, and troubleshooting wireless & wired networks of ultra-wideband devices, including extensive documentation of same.
  • You will provide guidance and support in deploying and periodically supporting client’s server software product line. Light software integration work may be necessary at times.

 

Your experience is:

 

  • Internet of Things (IoT) technologies – software or hardware; radio-based IoT sensors is a strong plus!
  • Development – some background in software development, especially in an agile environment, is preferred,
  • Networking – you must have the equivalent proficiency of a junior systems administrator in modern computer network design, security, and troubleshooting. Applicants should have a minimum of 4 years working with computer networks. Experience should include network high-level design, routing, and troubleshooting.
  • Very strong written and verbal skills (English) – you will be documenting your work and interfacing with stakeholder customers in large accounts on a frequent basis.
  • Strong analytical and problem-solving skills.
  • Ability to multi-task and perform effectively in a fast-paced environment and working under high-pressure situations when on-site. You should be able to handle a customer looking over your shoulder, tapping her toe and asking “How come it’s not working?”
  • Fanatic focus on customer satisfaction and achieving technical excellence
  • Strong understanding of systems analysis, including root cause analysis
  • BS (or MS) in Computer Science or Electrical Engineering

You will be handsomely rewarded with a competitive salary and equity.

 

Applicants must be authorized to work in the United States legally.

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