Senior Customer Success Manager

Job Overview:

Exciting Stage of Growth for this well-funded industry leader! Join a highly collaborative team of technical, clinical and scientific experts who are passionate about creating healthcare solutions to improve quality of life!

The Opportunity:

• Strategically collaborate cross-functionally to accomplish company objectives
• Premier point of contact to reach out to key accounts, build and nurture relationships and swiftly own/manage problem resolution.
• Initiate periodic meetings with the clients to establish consultative relationship, understand their business needs and educate on product offerings/upgrades.
• Connect leadership team with key decision makers on clients’ teams.
• Collaborate with marketing, operations, product, legal, and finance teams for unified and seamless approach to customer needs/solutions.
• Be present at industry conferences, webinars to keep up to date on industry trends and build key industry relationships on ongoing basis.

You bring to the team:

• 4+ years of experience in account management, customer success, consulting and/or relationship nurturing role, where you are the primary point of contact for clients.
• Experience in sales/sales operations or partnership management is a plus
• Ability to take initiative and prioritize in a fast-paced work environment
• Start-up mindset-Thrive in rapidly changing and growing culture.
• Energized by a team focused on a Socially good mission!!
• Able and Willing to travel up to 25% at certain times.
• Experience with healthcare or insurance industries is a plus
• Bachelor’s degree, MBA is a plus