Job # 9064RK

  • Ipswich, MA

Customer Success Manager


Hybrid work culture-3 days in office/2 days WFH

Job Overview:

New Opportunity-Lead Customer Success efforts for an extremely successful, highly respected industry leader offering a “unique to find” work culture, where employees choose to stay, grow and collaborate with industry experts for many years.


The Opportunity:

Establish and implement streamlined processes for new client onboarding and implementation of software solutions.
Maintain, enhance and expand upon long-term relationships with existing clients.
Collaborate with Product Managers, Data experts, Industry experts and clients to ensure that clients are provided with the highest quality products and services.
Create project management systems to ensure that clients’ experiences are above and beyond expectations!

The Skills/Experience you Bring:

4+ years SaaS experience in Customer Success or Account Management role.
Proven success interacting with C-level internal and external clients.
Strong project management and process skills
Comfort with Excel and large datasets
Consistently dedicated to exceeding customer expectations
Proven success as cross- functional collaborator

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