Customer Success Manager-Award-winning company!

Hybrid work culture-3 days in office/2 days WFH- Ipswich, MA · Job # 9064RK

Job Overview:

New Opportunity-Lead Customer Success efforts for an extremely successful, highly respected industry leader offering a “unique to find” work culture, where employees choose to stay, grow and collaborate with industry experts for many years.


The Opportunity:

  • Establish and implement streamlined processes for new client onboarding and implementation of software solutions.
  • Maintain, enhance and expand upon long-term relationships with existing clients.
  • Collaborate with Product Managers, Data experts, Industry experts and clients to ensure that clients are provided with the highest quality products and services.
  • Create project management systems to ensure that clients’ experiences are above and beyond expectations!  


The Skills/Experience you Bring:

  • 4+ years SaaS experience in Customer Success or Account Management role.
  • Proven success interacting with C-level internal and external clients.
  • Strong project management and process skills
  • Comfort with Excel and large datasets 
  • Consistently dedicated to exceeding customer expectations
  • Proven success as cross- functional collaborator


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