Customer Success Manager

Boston, MA · Job # 8436RK

Seeking an Experienced Customer Success Manager who will ensure that customers successfully adopt our client’s Award winning data offering. Establish and nurture long-term relationships by understanding customers’ business challenges and by helping customers maximize benefit of an enterprise data offering.

  • Happy and Exciting Place to Grow your career to the next level!
  • Aggressive salary based on your experience and skills plus Bonus potential
  • 401k plans with 50% company match
  • Easily accessible by public transportation.

The Opportunity:

  • Develop, implement and manage a customer success program that is scalable and will become the basis of systematic and ongoing customer success efforts
  • Mentor and build an internal team for scalable growth
  • Develop Customer Success assets and methods, and work with product marketing to create new or refine existing onboarding materials.
  • Drive customer advocacy, through references, case studies, and referrals.
  • Own customer retention and influence growth of customer lifetime value
  • Become an expert in this SaaS data offering. You will be a user who can leverage the full potential and capabilities of our platform
  • Engage with customers on an individual level – understanding their businesses, reading between the lines to identify their pain-points, listening closely to understand their objectives, and ensuring they leverage the offering to achieve the maximum value
  • Quickly build individual client personnel into champions of the product offering to evangelize the offering within their organizations
  • Conduct virtual meetings, trainings and knowledge transfer sessions tailored to individual customer needs
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

Experience/Skills You Bring:

  • Extensive customer facing experience in a high growth industry and preferably in a consultative role for a B2B SaaS company.
  • Strong organizational and project management skills with the ability to effectively multi-task across simultaneous programs.
  • Comfort with fast-paced, entrepreneurial work environments and a hunger for startup.
  • Demonstrated ability to work independently through day-to-day, hands-on processes.
  • Continuously collaborate with internal and external partners to ensure a successful customer journey.
  • Proven ability to interact across multiple internal functions (Sales, Engineering, Product Management, Operations & Support) to drive customers’ success objectives.
  • Excellent communication, verbal, and written skills
  • Self-starter and a go-getter
  • Passionate problem solver
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