Customer Solutions Manager

Bedford, MA · Job # 7964RK

New opportunity with Data Analytics leader expanding to keep up with demand from large enterprise clients. Experience with Project Management, Client Management and collaboration with multiple partners and vendors desired!!  

The Opportunity!

  • Oversee deployment of new SaaS deployments. Deployment includes solution definition, data and SSO integration, web site configuration and User Acceptance Testing (UAT).
  • Work with the customer to map data fields from their systems to internal data spec for batch process of data
  • Write Technical Engagement Document (TED) to specify all aspects of deployment including data mapping, configuration, integration and new features specification
  • Perform feature gap analysis between existing shipping product and customer requirements
  • Understand and document additional security needs
  • Work with internal Product Management, Building Engineering and Modeling teams to find and fill feature gaps
  • Document and manage change requests both internally and externally
  • Identify project risks and mitigation plans
  • Write weekly status reports
  • Participate on weekly calls with core project team, IT team, and business team
  • Manage open items and issues and work to resolve them

Your Experience/Skills:

  • 3+ years as technical project manager or solutions manager for large enterprise external clients
  • Successful track record of delivering multiple, multi-year projects
  • Experience working with multiple contacts at Fortune 500 firms
  • Excellent attention to detail and skills with Word, Excel, Powerpoint, and MS Project
  • Experience working with multiple groups, both internally and externally – clients, engineering and product management teams
  • Experience within an AWS or similar cloud SaaS software development environment
  • BS, Computer Science or equivalent
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