Cloud Operations Manager

Boston, MA · Job # 8432BK

Reporting to the Director of Technical Services, this position will manage cloud-based initiatives with direct oversight of the projects, operations, and procedures required.  Responsibility for availability, security, and performance of cloud-based systems will be the core of this role. 

 Areas of Technical Responsibility Include:

  • Data Center Operations
  • ITIL-based Service Delivery
  • Service Performance and Security
  • Standard report generation and distribution
  • Automation
  • Monitoring and Alerting
  • Change Management
  • Cloud Security
  • Managing costs within budget
  • Asset management


  • Ensure that the core mission of availability, security, and performance drives team activities
  • Ensure that Technical Services management is actively informed of hosted/cloud operational activities.
  • Develop infrastructure strategy and structure that enables innovation and seeks to leverage technology trends that can create business value consistent with the company's requirements and expectations
  • Support end-to-end systems infrastructure design, capacity planning and performance management, identifying opportunities for automation, cost savings, and service quality improvement
  • Work with other internal hosting groups to develop, disseminate, and maintain best practices in support of operational excellence and standards compliance
  • Partner with colleagues within and outside of Managed Services to drive infrastructure operations and cloud initiatives
  • Work closely with multi-team technical resources and stakeholders to ensure systems function and that outages are dealt with rapidly and effectively 
  • Drive continuous improvement and introduction of ‘best practices’ into all areas of process, metrics, and performance
  • Proactively establish and maintain positive working relationships with all stakeholders and customer communities, business partners, vendors and third party organizations


  • 3 years of experience leading Infrastructure or Data Center teams required
  • AWS or other public cloud deployment knowledge a plus
  • Experience delivering a broad range of IT Operational services such as Enterprise Networking, System Architecture, and Data Center operations
  • Must have strong hands on data center and IT infrastructure architecture and design experience
  • Strong knowledge of network and access security.
  • Must have solid experience with Linux/Unix variants.
  • Proven experience in IT infrastructure strategic planning and delivery
  • Demonstrated project management and delivery experience
  • Experience managing key vendor relationships with demonstrated benefits to the business through strong relationship management
  • Passion for automation
  • Experience managing a senior technical team
  • Demonstrated focus on continuous improvement and quality in IT delivery, support and compliance.

Education and Training:

  • Bachelor's Degree in an IT related field or comparable experience.
  • Experience with SOC 2 a plus.

Applicants must be authorized to work in the United States legally.

Apply For this Position
Create an Account

Track your jobs and take advantage of one click applying by creating an account.

Register Now
Let Us Search

Want us to do the work for you? Submit your resume and we'll find a job that's a perfect match for you!

Submit Resume