Cloud Operations Manager

Boston, MA · Job # 8432BK

Reporting to the Director of Technical Services, this position will manage cloud-based initiatives with direct oversight of the projects, operations, and procedures required.  Responsibility for availability, security, and performance of cloud-based systems will be the core of this role. 

 Areas of Technical Responsibility Include:

  • Data Center Operations
  • ITIL-based Service Delivery
  • Service Performance and Security
  • Standard report generation and distribution
  • Automation
  • Monitoring and Alerting
  • Change Management
  • Cloud Security
  • Managing costs within budget
  • Asset management

Responsibilities:

  • Ensure that the core mission of availability, security, and performance drives team activities
  • Ensure that Technical Services management is actively informed of hosted/cloud operational activities.
  • Develop infrastructure strategy and structure that enables innovation and seeks to leverage technology trends that can create business value consistent with the company's requirements and expectations
  • Support end-to-end systems infrastructure design, capacity planning and performance management, identifying opportunities for automation, cost savings, and service quality improvement
  • Work with other internal hosting groups to develop, disseminate, and maintain best practices in support of operational excellence and standards compliance
  • Partner with colleagues within and outside of Managed Services to drive infrastructure operations and cloud initiatives
  • Work closely with multi-team technical resources and stakeholders to ensure systems function and that outages are dealt with rapidly and effectively 
  • Drive continuous improvement and introduction of ‘best practices’ into all areas of process, metrics, and performance
  • Proactively establish and maintain positive working relationships with all stakeholders and customer communities, business partners, vendors and third party organizations

Qualifications:

  • 3 years of experience leading Infrastructure or Data Center teams required
  • AWS or other public cloud deployment knowledge a plus
  • Experience delivering a broad range of IT Operational services such as Enterprise Networking, System Architecture, and Data Center operations
  • Must have strong hands on data center and IT infrastructure architecture and design experience
  • Strong knowledge of network and access security.
  • Must have solid experience with Linux/Unix variants.
  • Proven experience in IT infrastructure strategic planning and delivery
  • Demonstrated project management and delivery experience
  • Experience managing key vendor relationships with demonstrated benefits to the business through strong relationship management
  • Passion for automation
  • Experience managing a senior technical team
  • Demonstrated focus on continuous improvement and quality in IT delivery, support and compliance.

Education and Training:

  • Bachelor's Degree in an IT related field or comparable experience.
  • Experience with SOC 2 a plus.

Applicants must be authorized to work in the United States legally.

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